Service & Quality Commitment

Quality

Continuous quality measurement of all services and products to ensure a high quality.

At MaltaExcursion.com, we take great pride in offering exceptional excursions, activities, and tours throughout the beautiful islands of Malta, Gozo, and Comino. We understand that the quality of our services and products is paramount to ensuring that our customers have a truly memorable experience. To this end, we measure the quality of our services and products through a variety of factors, including customer feedback, employee training and development, and ongoing assessments of our processes and procedures. We are committed to continually improving and refining our offerings to ensure that our customers have the best possible experience with us.

Experts

20+ years experience

Our team at MaltaExcursion.com has extensive experience in the field of excursions, tours, and activities in Malta, Gozo, and Comino. With over 20 years of experience, our employees have a deep understanding of the local culture, history, and attractions, which enables them to provide our customers with an unparalleled experience. Our team is made up of passionate and knowledgeable individuals who are dedicated to ensuring that our customers have the best possible experience. We believe that our team's experience and expertise are critical to our success, and we are proud to have such a talented and dedicated team of professionals working with us.

Service

Going the extra meter for our clients.

At MaltaExcursion.com, we understand that providing exceptional service to our customers is critical to our success in the field of tours, excursions, and activities. We recognize that this type of service often requires a high level of individual attention, and we strive to accommodate the unique needs of each of our customers. Our goal is to exceed our customers' expectations by providing them with a truly personalized experience.

However, we also recognize that not everything is always possible, and we may not be able to accommodate every wish or request of our customers. In such cases, we work closely with our clients to find alternative solutions and the best possible options for their needs. We believe that our experience and expertise in the business enable us to provide our clients with valuable guidance and insights that can enhance their overall experience.

Direct Contact

Direct contact to an experienced travel operator.

When traveling, it's crucial to have a qualified and experienced direct contact person who can assist you at any time. At MaltaExcursion.com, we understand the importance of having a close relationship with our clients, and we are always just one call or message away from you.

We believe that having a direct contact person who knows you, your travel plans, and the services you've purchased is essential for providing exceptional customer service. Unlike hotlines where you might wait hours only to find out that nobody can help you, our direct contact person is always available to assist you promptly.

Whether you need help with a problem that occurs during your travel or have a question about our services, our direct contact person is there to assist you every step of the way. We believe that having a close relationship with our clients is key to ensuring that they have a stress-free and enjoyable travel experience. So, the next time you travel with us, you can rest assured that you'll have a reliable and experienced direct contact person at your fingertips.

Technology

Keeping track of state of the art technological advances.

At our organization, we are committed to providing our customers with the latest and most innovative technologies. We understand that our customers value convenience and efficiency, which is why we have implemented a cutting-edge e-ticketing system.

When our customers book with us, they receive an e-ticket via email that contains all the details of their reservation. This ticket includes a QR code that can be quickly and easily scanned at the venue, making entry as seamless and hassle-free as possible.

Of course, we understand that some customers prefer to have a physical ticket in their hand. That's why we also offer the option to print the e-ticket if desired. This flexibility ensures that our customers have a choice in how they access their ticket and allows them to choose the option that best suits their needs.

We are always available to assist our customers with any issues or questions they may have. If they encounter any problems with their e-ticket, or if they need further clarification on any of the details, our dedicated support team is on hand to provide prompt and effective assistance.

In summary, our organization is dedicated to using the latest technologies to enhance the customer experience. Our e-ticketing system provides our customers with a convenient and efficient way to access their reservations, while our support team is always available to assist with any issues or questions that may arise. We believe that our commitment to innovation and customer service sets us apart from our competitors, and we are always looking for ways to improve and enhance our offerings.

Payment

Several payment options directly during your booking process or afterwards.

At our organization, we understand that providing a variety of payment options is crucial to ensuring that our customers have a seamless and convenient experience. That's why we offer a range of payment methods to accommodate different preferences and needs.

Should any issues arise with payment, our dedicated support team is always on hand to provide assistance and help find a solution. We understand that payment problems can be stressful and frustrating, and we are committed to doing everything we can to help our customers navigate any challenges that may arise.

In addition to our payment options, our team is available to support our customers throughout the booking process, as well as during and after their reservation. We believe that accessibility and support are key components of exceptional customer service, and we are dedicated to providing both to our customers.

Ultimately, we believe that by offering a variety of payment options and providing exceptional customer support, we can help our customers have a smooth and stress-free experience with our organization. We are committed to continuously improving and enhancing our offerings to meet the evolving needs of our customers, and we are always available to provide assistance and support whenever it is needed.

Customer Support

Being available for you before, during and after the booking process.

At MaltaExcursion.com, providing exceptional customer support for our excursions, tours, and activities is a top priority. We understand that it's essential to be available to our clients before, during, and after the booking process to ensure that they have all the relevant information they need to choose the services that best suit their needs.

Before the booking process, our team is available to answer any questions that our clients may have about our services, the destinations we cover, or any other related information. We believe that providing accurate and detailed information is critical to help our clients make informed decisions about the services they wish to book.

During the booking process, our team is available to assist our clients with any queries they may have. We strive to make the booking process as smooth and stress-free as possible, and our team is always on hand to provide support and guidance.

After the booking process, our team continues to provide support to our clients. We are available to assist with any changes or modifications to the booking, answer any questions about the services, or provide additional information as needed.

In summary, we believe that providing exceptional customer support before, during, and after the booking process is key to ensuring that our clients have a stress-free and enjoyable experience with our excursions, tours, and activities.

Response Rate

Fast response rate.

At MaltaExcursion.com, we pride ourselves on our exceptional response rate. During normal office hours, we aim to respond to all inquiries within minutes. However, we understand that travel plans can change, and urgent requests may arise outside of normal office hours.

That's why we make ourselves available to our clients even after hours. If a client needs to book a tour, excursion, or activity for the same or next day, we will respond immediately to assist with their request. If the matter is not urgent, we may respond briefly to acknowledge the inquiry and provide a more detailed response the following day.

Please note that during the night, we are only available for clients who have booked a service that is taking place at that time. We believe that being available to our clients at all times is critical to ensuring that they have a stress-free and enjoyable travel experience.

So, whether you need to book a last-minute tour or have a question about our services, you can rest assured that our team is available to assist you promptly and efficiently, no matter the time of day.

24/7 Availability

Emergency hotline after office hours for bookings.

At MaltaExcursion.com, we believe that being available to our clients 24/7 is crucial. We understand that travel plans can change unexpectedly, and urgent matters may arise at any time. Unlike many other companies that follow strict office hours and are no longer available to their clients outside of these hours, we are different. We strive to be available to our clients whenever they need us, especially for urgent matters.

Our team is always ready to assist our clients with any questions or concerns they may have, regardless of the time of day. However, please note that we only support our customers' requests. We cannot provide this service to non-customers, even if they inquire about tours booked with other companies.

In summary, we believe that our availability sets us apart from other companies in the industry. Our commitment to being available to our clients 24/7 for urgent matters demonstrates our dedication to providing exceptional customer service.